Solera launches industry-first solution for insurers to meet growing sustainability needs and offset emissions

  • Global survey reveals 75% of drivers prepared to switch providers for a greener policy, while insurers struggle to meet demands and new regulation
  • 14 leading insurers globally are committed to transition their insurance and reinsurance underwriting portfolios to net-zero greenhouse gas (GHG) emissions by 2050
  • This comes amid APRA findings that Australian financial institutions’ monitoring of risk metrics, such as Scope 3 emissions, are becoming increasingly important for investors and other stakeholders

25th October 2023 Solera, the global leader in vehicle lifecycle management and claims, has published findings from its survey of 10,000 drivers, including from Australia, showing that 75% would switch to insurers offering greener policies.

An additional worldwide survey of decision makers in the auto insurance industry reveals that providers are facing a storm of challenges, not only in meeting the sustainable demand but also managing new ESG regulations.

To tackle these challenges, Solera is introducing ‘Sustainable Estimatics, an industry-first carbon tracking tool enabling insurers to track and offset the carbon emissions linked to the end-to-end customer’s claims process.

Chris Iacovou, Managing Director, Solera APAC, said: “With one of the world’s largest AI-powered claims databases, we’re excited to introduce ‘Sustainable Estimatics’ to the Australian market. This innovative tool is designed to address the urgent sustainability demands facing insurers, not merely as a compliance checkbox but as a way to help them provide customers with more competitive, green premiums.”

Multiple challenges for insurers

Research has shown that a resounding 99% of insurers recognise that prioritising sustainability metrics is important, yet they face numerous challenges implementing this.

Specifically, a third (33%) identify high costs as a barrier to their sustainability efforts, while 29% express worries about their efforts being viewed as greenwashing. Additionally, 20% report a lack of senior management commitment to emissions reduction.

Data is a significant aspect of the sustainability challenges facing insurers – in terms of access to it, and the skills to use it effectively.

Nearly a quarter of insurers (22%) struggle with limited access to vehicle claims emissions data, while 27% face data silo challenges. Similarly, 23% lack the necessary analytics skills to make informed decisions regarding their claims data and sustainability.

Jing Liao, Executive Chairman Solera ESG Committee at Solera, said:“The insurance and automotive sectors are witnessing a significant surge in demand for eco-friendly practices. Insurers are increasingly acknowledging this trend, but, good intentions alone won’t suffice.”

“Our research reveals data is an obstacle to moving forward with sustainability efforts. In short, reducing your carbon emissions won’t be possible if you don’t understand them in the first place. It’s clear Insurance providers worldwide need effective solutions for better claims data management and emissions reduction.

Enabling Insurers monitor Scope 3 emissions

One of the most challenging sustainability metrics to monitor is Scope 3 emissions. This includes indirect emissions occurring in the organisation’s value chain – for example, those produced by policyholders’ vehicle repairs.

Research reveals that little over half (53%) of auto insurers worldwide currently measure scope three emissions.

Iacovou, emphasised, “One of the ‘Sustainable Estimatics’ standout features is its ability to effectively address scope 3 emissions, which are notoriously hard to measure. By assisting insurers in measuring and mitigating these emissions, ‘Sustainable Estimatics’ is helping create a greener future.”

Ian Thompson Group Chief Claims Officer, Zurich Insurance in support of Solera’s research says: The ability to measure the CO2 impact of any claims settlement will be an essential requirement for companies moving forwards. Being truly sustainable is one of the key drivers behind Zurich’s claims management globally. We don’t just settle claims – we do it with a sustainable mindset, ensuring that our customers recover in a way that protects the environment and builds resilience for the future, but also that our supply partners adhere to the same sustainability goals.

Insurers significantly underprepared for new sustainability regulation

Sustainability is now a required regulation for businesses, evidenced by the EU Corporate Sustainability Reporting Directive (CSRD) taking effect in the 2024 financial year. CSRD applies to large companies in Europe, including Australian based businesses listed on EU-regulated markets, requiring them to report on the environmental and social impact of their corporate activities, including audit obligations.

The answers from the insurers of countries in our report, show that despite the fact that CSRD regulations are in to be in place soon in Europe, six in ten (61%) don’t consider their business to be “very well prepared” for them.

On the global sustainability reporting front, Asia-Pacific’s leading 100 companies are setting the standard, with 89% of them disclosing information, marking a 40% increase compared to a decade ago.

An industry first tool to support

To address the demands and challenges faced by insurers, Solera is introducing an industry-first product, ‘Sustainable Estimatics.’ This tool enables insurers to measure and use data to reduce the carbon emissions (CO2e) tied to their complete auto claims process, with a primary focus on scope 3 emissions, which are the hardest to measure. It features a unique algorithm developed by Solera, standardising the measurement of CO2e emissions throughout the entire lifecycle of auto claims.

In practice, this tool assesses CO2 emissions and provides insurers with valuable insights for their carbon footprint reduction initiatives. For example, it allows insurers to compare the CO2 emissions associated with repairing car parts versus replacing them, enabling well-informed decision-making.

Solera has also achieved ISO 14064 for auto claims, further validating the methodology and technology used to secure verified carbon emissions data and supporting efforts to mitigate or offset emissions.‘Sustainable Estimatics’ is the pinnacle of Solera’s data driven innovation and leadership in claims. But there are other solutions and services in our portfolio connected to sustainability which allow businesses to make greener decisions. For example, Solera promotes the use of eco-friendly parts, encourages repairs over replacements, and reduces unnecessary displacements through our visual AI tools and various fleet and repairs solutions.

Notes to editors

  1. Solera commissioned independent market research company, Censuswide, to survey a nationally representative sample of 10,053 drivers across the UK, France, Germany, Spain and Australia between 25th August and 1st September 2023.
  2. Solera commissioned a second piece of with independent market research company, Censuswide, to survey a nationally representative sample of 510 claims directors, claims managers, VP claims with over 100K claims per year across the UK, France, Germany, Spain and Australia between 25th August and 1st September 2023

Solera Communications Contact

[email protected]

Solera introduces new AI-powered digital triage (digital FNOL) and collision repair estimating suites as part of full claim and vehicle lifecycle services launch in Australia

  • Leading global provider of vehicle lifecycle management software-as-a-service, data, and services sets sights on Australia as a focus market in global expansion plans
  • Solera brings its best-in-class new AI-powered collision suites, to further digitize automotive claims

Melbourne, Australia – September, 2023 – Solera Inc (“Solera”), the leading global provider of vehicle lifecycle management software-as-a-service (SaaS), data, and services, today introduced its new AI-powered digital triage (digital FNOL) and collision repair estimating suites in Australia.

The announcement comes as part of Solera’s continuous and ongoing launch of its full suite of vehicle lifecycle services in Australia, which is a key market in the brand’s global expansion plans. To help drive digitization in the industry, Solera brings technology solutions spanning insurance claims, vehicle servicing, repairs and recycling, and property insurance claims.

AI-powered suite to transform auto claims

According to McKinsey, by 2030 over 50% of claims activities will have been replaced by automation1, with insurers and repairers under increasing pressure to respond to the rise in cost and complexity of repairs.

Solera is aiming to tap into this growing market, having driven accelerated growth in recent years via its innovative Qapter platform and integrated technologies, now bringing its AI-driven Visual Intelligence (VI) suite to the market, to enable fully digital workflows, from triage (including severity determination and vehicle allocation) to repair estimating within seconds.

“In an increasingly digitized society, consumers are focusing on service providers that can seamlessly provide automated, accurate and efficient services for vehicle claims and repairs. As such, the auto insurance and collision repair industries will need to adopt new technologies to improve and facilitate their services. A touchless claim is no longer an aspiration, it’s an expectation.” said Chris Iacovou, Managing Director, Solera APAC.

Solera’s Guided Image Capture (GIC) and Intelligent Triage drive the digitisation of severity determination and vehicle allocation via the quality-controlled capture and AI-powered recognition of images.

Solera’s Qapter VI, is a global, modular and flexible repair estimating and assessment platform that leverages AI technologies to provide exponential value to the vehicle claims industry.

Transforming the vehicle claims process into an AI-driven touchless experience, the full range of products including Qapter VI will increase automation and reduce cycle times via:

  • Intelligent damage detection via Guided Image Capture, reducing the cost of risk inspections
  • Enabling efficiencies for Insurers and Repairer Estimators via severity determination and automatic initial assessment of vehicle damage
  • Expediting parts ordering to improve cycle times, reduce parts fraud and CO2 emissions
  • Improving partial or total loss triage decisions
  • Accelerating claim resolution and settlements, benefiting both insurers and repairers

“Solera’s vehicle lifecycle management SaaS, data and suite of services provide a range of innovative solutions that will empower insurers and repairers in Australia to digitize, upscale and improve the customer experience of their offerings,” said Mr. Iacovou.

“Australia has always been highly regarded in the international automotive claims and vehicle repair segments, and Solera is excited to support the continued growth and digitization of this dynamic market. We want to support businesses to increase their profitability by streamlining operations, improving customer satisfaction, and expanding market reach,” he further emphasized.

The business currently provides claims and supply chain management solutions to 5 of Australia’s leading insurance companies, via its suite of global data and technology solutions.

Providing solutions for Australian businesses

In Australia, Solera offers a full range of services under the following businesses:

  • Audatex, an industry leader in intelligent data, software, and automation, provides innovative solutions to help enhance transparency and efficiency throughout the vehicle claim and collision repair processes.
  • Autodata caters to the independent workshop industry offering accurate, efficient, and comprehensive online technical information for vehicle service, maintenance, and repair.
  • Hollander empowers auto recyclers to efficiently manage their businesses, and access accurate part information, providing a reliable end to end yard management solution.
  • ENData serves insurers with purpose-built platform for efficient claim service procurement within the property insurance supply chain.

About Solera

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Audatex, Autodata, Hollander, ENData and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit

Solera Communications Contact
[email protected]

Detecting Hidden, Preexisting and Fraudulent Damages

At our last global webinar, What’s Next: A Deeper Dive into Digital Transformation, attendees submitted questions to Solera’s leadership team. Today we’re answering some of those raised on how Solera’s Modern Workflow approaches detecting vehicle damage with digital solutions.

Will making the claims process “too easy” through guided steps that explain the approval process encourage/facilitate fraud? How will image capture differentiate between preexisting and accident-related damage?

In our previous blog, we touched on our future use cases. One of the first use cases we are bringing to the market is Claims Check, which gives the insurer the ability to collect images of the vehicle’s condition at policy inception. Tackling one of the first instances of fraud for many countries, to confirm the vehicle in question does actually exist. If a claim is then made at a later date for any accident damage, the driver would use that same image capture technology to once again take images of the vehicle and damage at FNOL.

Our AI technology then uses the vehicle’s pre and post images to instantly detect what damage was preexisting and what damage was caused as part of the accident, resulting in reduced fraudulent claims and ensuring insurers only pay for accident-related damage on the vehicle.

What is Solera’s AI and machine learning solution’s capacity to identify and detect hidden damages?

If you take images at face value for the damage you can see, you will never have an accurate assessment. But combining the images with Solera’s data science and repair science allows our solutions to better understand the potential damage that cannot be seen by the camera.

By leveraging Solera’s wealth of historical repair data, our solutions are trained to predict—based on the type, level and size of the visible damage—what hidden parts of a vehicle may be damaged and/or need replacing.

We can create a cluster of claims that previously existed for a specific vehicle with a specific type of damage. Using those analytics, we’re able to preload an estimate based on the estimates of previous repairs to see down to the nuts and bolts level what may be damaged.

There is no replacement for human interaction, and this technology is not meant to replace experienced employees. Someone will always need to look under the hood to check and verify the extent of damage, but our intelligent AI and repair science can support all parties involved by saving time and boosting efficiencies.

Want to get involved in the conversation? Register for Solera’s next webinar.

Repair Science: Working Examples

At Solera, the power of our solutions lies in our hybrid approach of combining data science and repair science to accelerate the adoption of automated estimating. With repair rules configured in the technology, our solutions are able to automatically calculate repair times, identify required parts, and generate accurate costs in a way that is transparent and aligned between insurers and repairers.


  • Categorize images
  • Detects parts, damage and severity


  • Calculates repair times
  • Identifies spare parts
  • Influences pre-estimate

Leveraging these two building blocks of data science and repair science reduces complexities for claimants and speeds up the overall claims cycle.


If AI technology detects a medium-sized dent on the left rear side panel of an Audi TT Mk1, which is made of steel, it can determine the left rear side panel is repairable. It can also determine the necessary materials cost and associated labor.

However, if the vehicle were an Audi TT Mk2 and had the exact same level of damage, the left rear side panel would most likely need to be replaced since this model’s left rear side panel is made from aluminum.

Knowing the parts material impact upfront can completely shift the workflow—i.e.  In the Mk2 example replacement parts now need to be ordered, the vehicle will be triaged to an aluminum specialist and the repair costs and operations will be adjusted.


Another example of repair science would be AI detecting a damaged headlight on a 2017 BMW 3-Series. The replacement cost of an LED headlamp is around $1,700, whereas the standard model’s headlamp costs $442.

And in this example, it’s not only the cost element impacted but also the reduced cycle time of ordering the correct parts as early as possible in the workflow to improve the overall customer journey.


Automating the repair estimating process is the holy grail in managing the claims cycle. But while you can teach computers to detect parts and damage through computer vision, the same cannot be said about teaching computers how to repair vehicles. That’s where Solera’s decades of experience in the car repair business, and the resulting wealth of global insights and data at a granular level, comes into play. These influences configure the systems that help calculate the repair times and costs, and ultimately position Solera’s hybrid approach of combining data science with the right repair science to accelerate automotive repair automation.

Future-Proofing Technologies and Use Cases

This past spring, the Solera leadership team hosted two global webinars, COVID-19: What’s Now and What’s Next and What’s Next: A Deeper Dive into Digital Transformation, discussing the future of the industry. Attendees had an opportunity to participate in a Q&A session following the webinar, and today we’re highlighting some of the questions raised.

How is Solera future-proofing technologies regarding changes in materials? What is the company doing to ensure solutions remain relevant and on point?

Leveraging the power of our repair science alongside data science is part of our future-proofing. Our approach ensures we are continuously training our solutions on the latest vehicles that come out with new technologies and unique modifications that we’ve never seen before. As a key aspect of our strategic approach to the modern claims workflow (and as part of our implementation into our customers) we have embedded a feedback loop that will continuously learn from new data coming in to the system. So, not only do we internally detect that there are things we need to look at and train further, but our customers also help us to continually learn.

As soon as we get new information, we feed it into the machine. We look at outputs and compare them to original estimates. What changed during the repair cycle? Why were the supplementaries issued? What was missed by either the system or the human? And we continue to loop and teach the machine.

What are the next use cases Solera will bring forward?

We’ve identified approximately 70 different use cases that are examples of digitalization of the claims workflow. They range from a pre-inspection prior to a claim being underwritten by the insurer to check the condition of the car, all the way through to the end of the process, during authorization and parts buying to ensure the body shop can conduct the repairs.

We’re currently focusing on our core—FNOL and estimatics—and we will build on those by bringing iterative use cases to the market. We’ve already worked it through into our solutions, and it’s going to be part of a pre-integrated approach, so we won’t ask customers to go away and build new solutions that integrate with our technology. Our strategic approach delivers value on day one.

Want to get involved in the conversation? Register for Solera’s next webinar.

The Human-in-the-Loop Approach

In the automotive industry, we know artificial intelligence and machine learning technologies help reduce claimant complexity, speed up the claims cycle, and deliver an overall better customer experience. They can also deliver real-time results to insurers, repairers, and consumers regarding:

  • Accurate, consistent and faster estimations
  • Increased triage accuracy
  • Automation at process of payment
  • Reduction of supplementary estimates
  • Faster parts ordering
  • Quicker approval and/or settlements
  • Early detection of total loss

And then, of course, there are self-driving cars, which rely on a continuous, uninterrupted stream of data and instructions to be autonomous.

However, it’s important to not only focus on the measured outcomes of this technology: cost, efficiency gains, speed and safety—but it’s critical to focus on how the AI accomplishes its automation of certain tasks, particularly in the automotive space where safety is key.

The human-in-the-loop approach reframes and prioritizes the human-computer interaction, in a design to build smarter systems that incorporate useful, meaningful human interaction.

It is good practice (and a necessity in the automotive industry) for A.I. and machine learning systems to always be designed with a human-in-the-loop component that can intervene when necessary—whether that be flagging something in the claims cycle or overriding a self-driving car.

At Solera, we’re building intelligent systems for humans to enable us to accomplish more in a smarter way. The human augments the technology with their expertise (or repair science, in our case), creating an unbeatable blend of human and technology.

This repair science is where future-proofing comes in. Solera continues to train our solutions as new cars come out with slightly different shapes, slightly different angles. There will inevitably be things no one has seen before—and that’s why we continue to teach the machine.

The “human in the loop” is never simply a checklist item where someone is given minimal oversight of the algorithms. One of the things we pride ourselves on at Solera is our team’s extensive and collective experience in the industry, which provides a true understanding of how the intelligent designs work in the automotive space and helps validate the output.



Leader in automotive and insurance solutions and services will deliver first globally available AI-based solution enabling end-to-end automation of the claims workflow

June 30, 2020, Westlake, Texas – Solera Holdings, Inc. (“Solera” or the “company”), a global leader in risk and asset management data and software solutions for the insurance and automotive industries, today introduced the next generation of Qapter, the company’s innovative automotive claims workflow solution driven by artificial intelligence (AI).

Solera’s patent pending AI-based technology will provide the industry’s only globally available end-to-end solution for full digitalization of the modern claims workflow. Solera has made strategic investment into core machine-learning capabilities that will radically transform the claims workflow process.

The company’s AI has the capability to detect damaged parts, determine the type and severity of damage, define appropriate vehicle manufacturer repair operations and create an estimate based on these pre-defined repair operations. Automation tools improve the process of triage claims workflow, speed up reviews of damage photos, rapidly improve identification of total loss vehicles, and support identification of the next best action for repairable vehicles. These capabilities all save time, speed up the claims process and shorten the lifecycle of a claim for insurers, body repair centers, assessors and vehicle owners.

By blending the company’s proven repair science technology with over 300 million historical claims, one billion historical images (and growing), and 50 years of experience, Solera’s best-in-class data feeds enhanced machine learning algorithms to drive efficiency and increased accuracy. This integrated approach provides superior accuracy and performance compared to rudimentary standalone simple AI image recognition point solutions that have limited repair data and provide minimal benefit in digitizing the claims process.

As noted by Darko Dejanovic, CEO, Solera, “Implementing AI will drive huge efficiency gains, but above all, the extent of such gains are determined by accuracy. This accuracy depends on the quality, not just the quantity, of the data and images that are used to train the algorithms, as well as the supporting historical damage estimate. This historical data more thoroughly trains the algorithms, not simply on the repair itself, but also on the broader context of the damage.”

The industry has already begun to evolve to meet unexpected market conditions brought on by the COVID-19 pandemic with an enhanced focus on providing digital-first and touchless claims experiences for customers which support social distancing while protecting employee and customer health and safety. As an example, Solera’s image capture capabilities allow for initiation of a claim through a fully digital interaction where the customer provides images of vehicle condition and damage directly from their phone to the insurer or repairer, eliminating the need for face-to-face interaction.

“With leading claims platforms currently available throughout North America, Europe, Latin America and Asia Pacific, we are excited to provide even more value to our customers by making current platforms ‘smarter’ through the use of AI and supporting a seamless transition from existing solutions to the new platform. We’ll be working closely with our customers to deliver this functionality over the coming months and provide regular releases across markets,” continued Dejanovic.

For more information about Solera’s approach to AI in the claims workflow with the next generation of Qapter, visit

Solera Audatex Launches Image Capture Solution in Record Time


Custom, digital process is fast and easy for customers to use, and allows for continuous support of new policy approvals and renewals without requiring physical interaction.

DUBAI, UNITED ARAB EMIRATES, JUNE 2020: Solera Audatex (Audatex FZ LLC), part of Solera Holdings, Inc., a global leader in risk and asset management data and software solutions for the insurance and automotive industries, today announces the rapid implementation of Audatex Image Capture for use in claims underwriting for AXA, one of the leading global insurers in the region.

AXA in the Gulf has been in partnership with Solera Audatex in the UAE for multiple years. Given the current conditions of the industry brought about by the Coronavirus pandemic, AXA sought an innovative and safe way to simplify and speed up the underwriting process for their customers without requiring physical interaction.

Audatex Image Capture is an intelligent web application delivering smart images that gives the insurer valuable insight into a customer’s vehicle condition without requiring the customer or assessor to travel. In the current era of social distancing and continued government regulations encouraging people to stay home, this digital solution is saving time, improving efficiency and keeping people safe.

In just a few short hours from request to delivery, the Solera Audatex team created and launched a bespoke, fast, digital process to support AXA’s underwriting needs, using Image Capture. This included testing and training of the AXA claims team.

Here’s how the solution works to support the underwriting process for AXA:

  • Image Capture sends a message to the customer and thanks them for interest in buying Motor Insurance. The same message also instructs them to click on a link to a customized AXA portal.
  • The customer is then guided through an intuitive, step-by-step process to capture all required images for a new policy or renewal, with no app download required.
  • AXA receives the images immediately in high quality and is able to record the existing condition and details of the vehicle required to provide accurate quotation.

The Image Capture direct messaging process outlined above, which was already in use for AXA’s motor claims processing in the UAE, has a 70% success rate with customer participation.

“Safeguarding the health, safety and protection of our customers is our utmost priority. As such, at AXA we are glad to have a smooth and efficient digital solution readily available to meet the growing demands of car insurance as more and more people begin using personal vehicles versus public transportation in the coming weeks. We appreciate the quick response from Solera Audatex in getting this process moving quickly, which will help us meet the market need from customers,” said Stefan Schrey, Head of Claims at AXA Gulf.

AXA has been a multi-national partner with Solera since 2006, working with the company in France, Belgium, Germany, Spain, Mexico, UK, Poland, Ukraine, Singapore, South Korea, Turkey, Italy, GCC, Czech Republic, Slovakia and Greece. They are also co-shareholders of another Solera business unit in France, Sidexa.

“We’re happy to partner with AXA to quickly provide them with the right solution to help them overcome the unforeseen challenges brought on by this pandemic,” said Arnaud Agostini, Regional Managing Director, Solera Middle East. “Image Capture brings a whole range of benefits to both insurers and their customers, providing a fully digital solution to save valuable time and ensure continuous operations while enhancing the overall customer experience.”

Image Capture also enables bodyshops to send their customers a customisable SMS request for images of their vehicle’s condition and damage, via their smartphone. Upon return of images from the customer, the bodyshop receives an email notification and can instantly access the images provided to begin triage immediately with increased accuracy. Using the additional images provided, bodyshops can begin the damage estimation process, gain early repair authorisation and pre-order required parts, all before the vehicle has arrived on site, reducing key-to-key times and improving customer experience and satisfaction.

For more information about Image Capture and Solera Audatex operations in the UAE, visit:

BioID and Digidentity Collaborate to Offer a Completely Automated Identity Proofing Process

BioID liveness detection automates Digidentity’s identity proofing for British government service GOV.UK Verify

Nuremberg, Germany and The Hague, Netherlands – June 17th, 2020 – German biometrics company BioID and Dutch identity provider Digidentity, part of Solera Holdings, Inc., collaborate to offer a completely automated identity proofing process to the British government. Digidentity delivers state-of-the-art, certified identity solutions with high levels of assurance complying with eIDAS, KYC and AML regulations. For fraud prevention and automation, these are supported by the anti-spoofing liveness detection technologies from long-term partner BioID.

As a certified identity proofing service provider, Digidentity verifies over 20 million identities and their technology processes more than 300 million authentications a year. Offering remote identity verification for GOV.UK Verify, Digidentity enables the British public to access a wide range of governmental services online. Among other security features, facial recognition and biometric liveness detection by BioID are used for verifying the ID ownership and deterring fraud by presentation attacks. When validating identity online, a crucial and mandatory element to preventing identity fraud is to make sure the physical and digital person are genuinely connected. Digidentity’s trusted solutions streamline the process in real-time making human intervention unnecessary in most cases.

Scaling GOV.UK Verify identity proofing during COVID-19

COVID-19 has boosted the growing need of an autonomous solution to replace physical face-to-face governmental services. To maintain public administration, remote identity verification with high levels of assurance is required for a huge number of users. Within a few weeks only, Digidentity was able to scale up its service and now can onboard more

than 400 UK identities per minute. BioID’s technology powered by its patented liveness detection allows for a fast and accurate service that can be accessed easily from any device within seconds. It only requires two selfies and an ID photo either retrieved via NFC technology, or captured using the mobile camera, to check the user’s presence in real-time and prevent identity fraud.

Next Level eIDAS, KYC & AML regulatory compliance

Trust and security do not stop at on-boarding. As a certified Trust Service Provider (TSP), Digidentity offers a full range of digital identity services that are compliant with a variety of regulations such as KYC, 5AMLD and eIDAS. BioID’s integration brings the service to the next level by means of a frictionless, automated user journey throughout the entire identity lifecycle.

Marcel Wendt, CTO of Digidentity: “We are proud to partner with BioID in supporting GOV.UK Verify during this unprecedented situation in completing critical remote identity verification. We offer organisations an easy and secure way to verify their users. Part of the verification is the ‘selfie check’ where we check if the selfie sent to us is the same as the photo on the chip of the ID document. By working together with BioID, we can further automate this process, providing a face-to-face level of assurance with liveness detection and making sure the person on the other side is really who they say they are with facial recognition.”

About BioID

BioID offers liveness detection, facial authentication & identity verification as a Service. With 20 years of experience its special focus is on biometric anti-spoofing Made in Germany. In line with this, the company’s facial authentication service offers data privacy and security by design. BioID is guided by the vision to enable software based biometric verification – with any device, for any application. The privately held company with R&D based in Germany has proven its technology through many years of use at enterprises, banks and government organizations.

About Digidentity

Digidentity is a global online identity verification company, combining smooth usability with government-grade security. Digidentity is part of Solera Holdings, Inc., a global leader in risk and asset management data and software solutions for the insurance and

automotive industries. Last year alone, Digidentity’s technology processed over 300 million authentications and protected the digital identity of more than 20 million people globally.  It makes online identification easier, quicker, and more secure. We enable safe digital communication between individuals and government – both in the United Kingdom and The Netherlands – and are continuously developing new and improved services. Our rigorous approach to privacy and security means that not even Digidentity employees will be able to access your data.